Last updated: March 2026
By accessing or using the services provided by Merkle Labs, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any modifications.
Merkle Labs provides IT audit and consulting services, AI-powered operating system implementation (AI OS), and managed IT services. The specific scope of services will be defined in individual service agreements or statements of work entered into between Merkle Labs and the client.
Clients agree to provide accurate and complete information necessary for the delivery of services, grant timely access to relevant systems and personnel, and cooperate in good faith throughout the engagement. Failure to meet these obligations may impact service delivery timelines and outcomes.
Payment terms, including fees, billing frequency, and due dates, will be outlined in the applicable service agreement. Unless otherwise agreed, invoices are due within 14 days of receipt. Late payments may incur additional charges as specified in the service agreement.
All deliverables created specifically for the client during the engagement are owned by the client upon full payment. Merkle Labs retains all rights to pre-existing intellectual property, tools, frameworks, and methodologies used in the delivery of services. Nothing in these terms transfers ownership of our pre-existing IP to the client.
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. Confidential information will not be disclosed to third parties without prior written consent, except as required by law or as necessary to perform the agreed-upon services.
To the maximum extent permitted by law, Merkle Labs shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services. Our total liability shall not exceed the fees paid by the client for the specific services giving rise to the claim.
Either party may terminate the engagement with 30 days written notice. In the event of a material breach by either party, the non-breaching party may terminate immediately upon written notice. Upon termination, the client remains responsible for payment of all services rendered up to the date of termination.
These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms or our services shall be resolved through good faith negotiation, and if necessary, binding arbitration.
For questions about these Terms of Service, please contact Merkle Labs at dion@merklelabs.xyz.